An independent Pearl Lemon Group website
Managed Microsoft 365 begins with ownership, not unlimited support.
Workspace Managed Services is a specialist website operated within Pearl Lemon Group for organisations considering recurring Microsoft 365 administration, identity and collaboration support. It is not an official Microsoft property or a promise of 24-hour IT coverage.
What a responsible managed-service proposal needs
Named customer authority
Identify who approves access, retention, licence spend, guest sharing and exceptions. A technical administrator should not assume the authority to make these choices.
Exact supported tasks
Document tenants, products, users, routine tasks, ticket channel, support hours, access scope and escalation arrangements. Define what is outside an administration retainer.
Measurable operations
Agree how changes, approvals, leavers, unresolved risks, ticket volumes and monthly reviews will be recorded and reconciled.
Typical enquiries we can assess
Organisations often ask about recurring joiner/leaver requests, Entra access review, Exchange changes, SharePoint and Teams governance, licence reviews or support ownership after a migration. Whether Pearl Lemon can deliver a particular service, with the requested coverage and price, requires validation with the accountable engineering and commercial teams.
What this website does not promise
It does not imply licensed Microsoft reseller or partner status, a security operations centre, 24/7 incident response, managed Azure infrastructure, device repair, guaranteed cost savings or compliance certification. These are separate capabilities and would need explicit, evidenced agreement.
How we maintain content
Technical guides reference Microsoft's own documentation, and decision templates distinguish customer approvals from administrator tasks. No draft article is treated as independently verified until a qualified reviewer approves it. We do not present hypothetical examples as customer case studies.
Contact and next step
For an initial discussion, use the guided administration brief or email info@pearllemongroup.com. See the responsibility matrix, offboarding checklist and operating guides.
Updated 9 November 2026 as a development draft. Legal, privacy and delivery commitments require independent approval before production.