Ongoing administration / first conversation
Start with the service your team actually needs.
An honest Microsoft 365 support agreement begins with user numbers, recurring tasks, support windows and decision-makers. We can review scope before anyone promises a tariff or a response time.
What makes an enquiry actionable?
- Tenant and products: approximate user count, Microsoft 365 editions, Entra, Exchange, Teams and SharePoint footprint.
- Work to be owned: new starters, permissions, mail-flow changes, licence reviews, tickets and routine control checks.
- Current model: existing administrator or provider, ticket volumes and the problems that keep returning.
- Business boundaries: time zones, required working hours, security approvals and any specialist compliance dependencies.
We distinguish delegated tenant administration from device support, 24/7 incident response, migration projects and Azure infrastructure work. Any service promise needs a checked engineering and commercial scope.
Map the workload first
Try the editable support workload planner or read the administration operating model before choosing what needs to be covered in a retainer.
Quick scope composer · no website submission
Describe the support you actually need.
Fill in what you know, then open a prewritten email in your own mail application. This page does not send, store or upload your answers. You review and send the message yourself.
Avoid passwords, employee data, tenant credentials or confidential customer records. This is an optional faster alternative to the email link above.
Send an administration brief securely
Summarise the recurring workload, number of users and required coverage. The service scope and pricing remain subject to review.
If the form is unavailable, use the email link on this page. No enquiry is assumed sent merely by filling in fields.