Workspace Managed Services

Managed operations / planning tool

Model the admin workload before agreeing a retainer.

A user count alone does not predict your monthly support need. Work through recurring tickets, people changes and governance, then decide what requires a named administrator and what stays with the business.

Your operating assumptions

Values are illustrative and editable. All calculations run in your browser; no business figures are transmitted.

For illustration only: joiner administration assumes 45 minutes and leaver administration 60 minutes. Replace ticket times and governance hours with your own observations. Out-of-hours cover, software subscriptions and specialist incidents are excluded.

Base task hours16.6 h / month
Including your reserve19.9 h / month
Cost using your own rateEnter your own hourly cost

Build the real service scope from the workload

Keep a month of ticket categories and handling time, and distinguish routine access changes from specialist engineering. Customer authorisation time should not be counted as provider work. Review joiner/leaver steps against the organisation's retention and approvals policies before setting a monthly support commitment.

Administrator responsibility matrix · Service pricing framework